Frequently Asked Questions

Thoughtful details make every order feel easier. Find answers about shipping, sizing, returns, and caring for your order below.

Shipping & delivery

Where do orders ship from?

We work with fulfillment partners in the United States and Europe, so the shipping origin can vary by item. Lavinia products fulfilled through Shopify Collective ship from the United States. When available, an item’s shipping origin is shown in its product details.

How long will delivery take?

After shipment, orders from U.S. partners generally arrive in 3–5 business days. Orders from European partners generally arrive in the United States in 10–20 business days. These are estimates, not guarantees; carrier, customs, weather, and holiday delays can affect delivery. See our Shipping Policy for details.

Could one order arrive in separate packages?

Yes. Items in one order may ship from different fulfillment locations and arrive on different dates. We’ll send tracking information for each shipment as it becomes available.

Where can I find my tracking information?

Once a shipment is released to the carrier, we’ll email a shipping confirmation to the address used at checkout. Use the tracking link in that message or our Track Your Order page. Tracking may not update until the carrier scans the package.

How much is shipping?

Available shipping methods and charges are shown at checkout. They depend on the items, fulfillment location, package weight, and destination. International orders may also be subject to duties, taxes, or import fees set by the destination country.

Orders & returns

Can I change or cancel an order?

Contact us as soon as possible at info@ansleyeffect.com. We’ll let you know what options are available. Once an order has entered processing or been released to a fulfillment partner, a change may no longer be possible.

What is your return window?

You may request a return within 90 days after receiving your item. To be eligible, it must be unworn or unused, with tags and original packaging, and you’ll need proof of purchase. Please contact us before sending anything back; returns sent without approval aren’t accepted. Review our Refund Policy for exclusions and full instructions.

What if my order arrives damaged or incorrect?

Please inspect your order when it arrives and contact us right away at info@ansleyeffect.com. We’ll review the issue and help with next steps.

Can I exchange an item?

Our policy’s quickest route is to request a return. If it’s accepted, you can place a separate order for the item you want. Please contact us first so we can guide you through the return.

Products & sizing

How do I choose a size?

Check the product page for item-specific fit and sizing notes, then compare your measurements with our Women’s Size Chart. Fit can vary by designer and style; contact us if you’re unsure about a particular piece.

Will a product’s color look exactly the same on my screen?

We make every effort to show product colors accurately, but screens can display color differently. Please use the product photos and details as your guide.

Need a hand?

Email info@ansleyeffect.com and include your order number if your question is about an order. For delivery questions, we generally respond within 24–48 hours.